By PR Web | May 4, 2021
VisitorsCoverage was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in the 19th Annual American Business Awards®.
VisitorsCoverage’s mission is to simplify travel insurance and educate travelers using the power of technology, and the customer service team’s initiatives have done exactly that, especially in light of the COVID-19 pandemic.
At the start of the pandemic, travel restrictions and advisories changed daily. To stay at the forefront of meeting urgent customer demands, VisitorsCoverage launched the most extensive portfolio of travel medical plans covering COVID-19, allowing customers to search for safeguards like COVID-19 screening, quarantine protection, border entry protection, and more. The customer service team quickly pivoted to a remote environment offering self-service tools in addition to expertise on all COVID-19 coverage plans so that travelers received the information they needed to protect themselves and their investments.
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