Originally posted on 6 March 2023 | By Greg Tavarez
Generative AI is a hot topic in the field of artificial intelligence. One compound reason for this is the wide range of potential applications generative AI has (such as generating realistic images and videos for entertainment and gaming, generating realistic data for scientific simulations and modeling, as well as having human-like conversations through chatbots).
Sticking to chatbots for right now, some out there are first-gen, scripted bots. (Not efficient for customers wanting fast and accurate answers.) A Conversica study even shows that buyers are not satisfied with that form of chatbot experience – four out of five enterprise buyers abandon the chat experience if the answers don’t address their unique needs when evaluating a potential vendor.
Read the full article at Future of Work.