Originally published January 18, 2023 | By Phillip Britt
Conversational artificial intelligence has thus far been primarily applied to contact centers, where the technology has been used to pull apart and analyze automated and agent-led interactions between businesses and their consumers.
Most of the few dozen vendors of conversational AI technologies have been laser-focused on the chatbot market, using AI insights to improve inbound customer service interactions, but that’s just scratching the surface of what’s possible with conversational AI.
The technology that enables conversational artificial intelligence has advanced so far and improved so dramatically in just the past year or two that it can now help sales teams uncover opportunities, move prospects through the sales funnel, and close more deals more quickly and efficiently.
Read the full article at Destination CRM.