Conversica, Inc., a provider of conversational AI solutions, released its Contextual Response Generation solution to help deliver accurate, brand-specific conversations while also incorporating safeguards against unintended responses and AI hallucinations. According to the company, this marks the first enterprise chat offering that leverages GPT and retrieval-augmented generation (RAG) capabilities for a dynamic, brand-safe web chat experience.
Contexual Response Generation was created to “learn” a brand’s information to inform conversations with prospects and existing customers. The new solution is trained solely on customer data and leverages RAG capabilities to use customer-specific data to help deliver accurate, dynamic chat conversations that qualify leads through natural, human-like conversations.