Originally posted on 29 March 2023 | By John Hackston Anyone else return from spring break…only to start planning for summer vacation? With all the warmer weather everywhere, we honestly can’t stop daydreaming about sandy beaches, mountain houses, and more. While some of you might already have plans in the works and others don’t even have the… View Article
MSR & Clients in the News
Originally posted on 28 March 2023 | By Glen Vondrick At what point in a career does learning stop? Hopefully, never! Most business and technical professionals realize that becoming proficient in a job and becoming more capable over time requires continuous learning. But this can be difficult for employers to support, particularly in a hybrid work… View Article
Originally posted on 24 March 2023 | By John Hackston Keeping yourself motivated and engaged when you’re out of work and looking for a job isn’t easy. Your friends and family are likely happy to offer you advice, but what works for them may not work for you. We’re all different, with different motivators and different… View Article
Originally posted on 21 March 2023 | By Madeleine Schulz A significant setback for Web3-supportive brands and creators? On 13 March, Meta announced the shelving of its exploration of NFTs for Instagram after less than 10 months of testing. Billed as a potential pathway towards mainstream NFT adoption, the idea was that Instagram users could create… View Article
Originally posted on 20 March 2023 | By Rob Porter Whether we’ll see a substantial economic downturn this year or not, companies continue to trim costs in the expectation of disruption. Much of the cost-cutting is in the payroll department. For instance, a rollback of new hiring made since 2020, deemed excessive. Some are cutting into core roles… View Article
Originally posted on 20 March 2023 | By Chandni U Spotify’s spiralling global user base demonstrates that intelligent, personalised engagement can have an unparalleled positive effect on brand loyalty. Even Amazon Music recently collaborated with generative AI music company Endel to produce wellness playlists using its AI tech for listeners. While customer loyalty has never been blindsided, it has… View Article
Originally posted on 17 March 2023 | By Rachel Douglass While the digital world is somewhat accessible to all, for many brands it can be a time-consuming and costly venture to step into, leaving many startups and independents at a loss for how to enter this increasingly important market. It is this element that new Web3… View Article
Originally posted on 15 March 2023 | By Andy Sin and Alex Eggington Since 2020, organizations have had to examine how they manage hybrid and remote working alongside full-time on-site work. Data from Gallup indicates that, while in 2020 only 40% of employees in remote-capable jobs had hybrid or remote options, this figure increased to 81% in 2022…. View Article
Originally posted on 14 March 2023 | By Chitra Iyer The customer success (CS) team is increasingly the custodian of the post-purchase CX. Here’s how to make modern CS teams succeed. The Gist So close yet so far. 95% of B2B SaaS companies have customer success teams but annual churn rates are still unacceptable. Modern B2B CS is… View Article
Originally posted on 13 March 2023 | By John Hackston Conflict occurs in every workplace – and it doesn’t just manifest as stand-up arguments or fist fights. Whenever there is a difference of opinion between two people there is some level of conflict at play. How do you feel about conflict in the workplace? Take a… View Article