Originally published August 30, 2022 | By Michelle Hawley Artificial intelligence isn’t going anywhere. In fact, its beginning to take the lead on customer interactions — but not without challenges. Years ago, interacting with a branded bot was a pain for customers. It meant pressing numbers on a telephone keypad (or hitting 0 repeatedly) but not… View Article
MSR & Clients in the News
Originally published August 18, 2022 | By John Hackston Things have gotten a lot better since the darkest days of the COVID pandemic, so it’s not surprising that many organizations are now thinking of asking their employees to return to the office. According to recent research by Microsoft, 50% of leaders say their company already requires,… View Article
Originally published August 17, 2022 | By Jim Wilson There is a high level of satisfaction among workers when it comes to their current work environment – whether they’re working in the office or working remotely, according to a report. Among those working in an office or some other workplace, 49 percent are satisfied and… View Article
Originally posted July 30 | By Sara Regan According to the Myers-Briggs Type Indicator, we all fall into one of 16 personalities. And when it comes to the ISTP personality type, these curious and independent folks are always keen to get their hands on something they can dissect and improve. Whether you or someone you know… View Article